At AWZ Tech, we strive to deliver exceptional services and products to meet your expectations. However, we understand that circumstances may require a change or cancellation. Please review our Cancellation and Refund Policy below for clarity on our terms:
1. Cancellation Policy
For Services
- Service Subscription Plans:
- You may cancel your subscription at any time by contacting our support team.
- Cancellations made before the start of the service period will receive a full refund.
- If the service has already commenced, cancellations will be prorated based on the remaining service duration.
- One-Time Services or Custom Projects:
- For one-time services or custom project orders, cancellations must be made within 24 hours of placing the order.
- If work has already begun on your project, cancellation may be subject to a fee for the work completed to date.
For Products
- Cancellations for physical product orders can be made prior to shipping.
- Once the product has been shipped, the order cannot be canceled, but you may initiate a return as per our Return Policy (see below).
2. Refund Policy
For Services
- Subscription Refunds:
- Refunds for canceled subscriptions will be processed within 7 business days of the cancellation request.
- No refunds will be issued for cancellations made after the subscription period has ended.
- Project-Based Services:
- If you cancel a custom project mid-way, refunds will be issued on a case-by-case basis after deducting charges for work already completed.
For Products
- Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days of delivery to request a replacement or refund.
- Proof of the defect/damage (e.g., photos or videos) will be required.
- Returns:
- Products must be returned in their original condition and packaging within 14 days of receipt.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refunds for eligible returns will be processed within 10 business days of receiving the returned item.
3. Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
- Downloadable software or digital products once accessed or downloaded.
- Customized services or projects completed as per your specifications.
- Subscription payments for the current period (if usage has already occurred).
4. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please:
- Contact our support team at [email protected] with your order details.
- Provide all necessary information, including your order number, receipt, and any supporting documentation.
- Allow our team 2-3 business days to review your request and respond with the next steps.
5. Policy Updates
AWZ Tech reserves the right to modify or update this policy at any time without prior notice. Changes will be posted on this page, and it is the customer’s responsibility to review this policy periodically.
If you have any questions regarding our Cancellation or Refund Policy, feel free to contact us at [email protected].
We are committed to ensuring your satisfaction and addressing your concerns promptly.